Refund policy

1. Return Eligibility

At Jamair, we strive to ensure every order meets the standards you expect. If your purchase arrives unsuitable, defective, or materially different from its original presentation, you may request a return within 14 days of delivery. Returned merchandise must remain unused, undamaged, and accompanied by its original packaging and included components.

2. Initiating a Return

To begin a return request, please contact our support team with your order details and a concise explanation of the reason for the return. Where appropriate, photographic evidence may be requested to facilitate a prompt assessment. Returns should not be dispatched until authorization and further instructions have been provided by our team.

3. Refund Assessment & Processing

Once the returned item reaches us, it will undergo a careful inspection to verify its eligibility. Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution or payment provider, and the refunded amount may take several business days to become visible in your account.

4. Non-Returnable Circumstances

Items that have been used, altered, damaged through misuse, or returned without their original components may not qualify for a refund. We also reserve the right to decline returns that fall outside the stated eligibility period or do not satisfy the applicable return conditions.

5. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or materially inconsistent with what you purchased, please notify us as soon as possible after delivery. Our team will review the circumstances and, where the claim is validated, provide an appropriate resolution, which may include a replacement, return, or refund.