Shipping policy

1. Order Processing

At Jamair, every order is prepared with careful attention to accuracy and presentation. Orders are generally processed within 1–2 business days after successful payment confirmation. Orders placed during weekends, public holidays, or periods of elevated demand may require additional processing time.

2. Delivery Timeframes

Once dispatched, orders typically arrive within 5–7 business days, depending on the destination, carrier network, and local delivery conditions. While we work diligently to maintain reliable delivery timelines, unforeseen circumstances may occasionally result in delays beyond our direct control.

3. Shipping Confirmation & Tracking

When your order has been dispatched, you will receive a shipping confirmation containing the available tracking details. Tracking information may require a short period to become active within the carrier's system. You can use the provided reference to monitor your shipment throughout its journey.

4. International Shipping

Jamair offers shipping to selected international destinations. Availability, delivery options, and any applicable charges are presented during checkout based on your destination. International shipments may also be subject to customs procedures, import duties, or local taxes, which remain the responsibility of the recipient where applicable.

5. Delayed, Lost or Damaged Shipments

Although we partner with established delivery services, circumstances such as carrier disruptions, severe weather, customs processing, or incorrect delivery information may affect transit times. If your parcel appears significantly delayed, arrives damaged, or cannot be located, please contact our support team with your order details so we can assist with the appropriate next steps.

6. Incorrect Delivery Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete. If an incorrect or incomplete address causes a delivery issue, additional shipping charges may apply for any required re-dispatch. Please contact us immediately if you notice an error in your delivery information.